Getting Started


Your Questions Answered

We understand that you may have questions relating to our therapy services. Please find our most frequently asked questions below.

Further questions? Please use the contact form below and one of us will get back to you within two working days.

How much does a session cost?

An initial assessment session costs £80 and lasts 60 minutes. After the assessment we will discuss and agree payment depending on the services provided. Our standard rates are:

  • £80 per 50 minute counselling, yoga or parent coaching session
  • £125 per 60 minute career or educational coaching session (help with GCSE/A level options, further education choices, career choices, job interviews etc)

We offer a small number of subsidised places for people on a low income.

Payment is usually by bank transfer.

Payment is due before the session or on the day.

What happens at the initial assessment session?

We will contact you to arrange an initial assessment session to understand you and your needs.

Typically, in the assessment session we will gather information about your history, potential treatment goals, and determine whether we feel we can assist you.

At the end of this consultation we will decide with you if it makes sense to proceed and with which service and the recommended approach.

How long do sessions last?

Counselling sessions are 50 minutes long and are generally weekly. They are usually held on the same day, time and location each week.

Coaching sessions may last between 1-2 hours and may be fortnightly or once a month.

How many sessions do you recommend?

Counselling – After the initial assessment, if you would like to work with us, an initial counselling arrangement would be put in place for 6 sessions.

Coaching – We offer one-off coaching sessions for parents or teens or a series of 3 or 6 coaching sessions. This will be agreed at the initial assessment.

What is your cancellations policy?

We require a week’s notice if you wish to cancel a session.

If you give less than a week’s notice then 50% of the fee will be payable and for anything less than 48 hours’ notice the full fee will be charged.

Where do sessions take place?

Sessions are held in either Twickenham, Richmond or Kew at the following locations:


TeenMatters Twickenham

11 Ailsa Road, Twickenham, London TW1 1QT

Transport Links:

Nearest Station: St Margarets, 10 minutes walk away.

Richmond station (train and underground) is approximately 25 minutes walk away.

Bus Route: The H37 (Chertsey Road stop) is 5 minutes walk away.



Free parking on the road except between 10 -12 Monday to Friday. During this time you are able to park on the drive of the house.

TeenMatters Kew

90 Mortlake Road, Richmond, London TW9 4AS

Transport Links:

Nearest Station: Kew Gardens Tube

Bus Route: R68



Off street parking available.

TeenMatters Richmond

London Therapy Foundation,  40 Lambert Avenue, Richmond, TW9 4QR.

Transport Links:

Nearest Stations: North Sheen and Mortlake.

Richmond station (train and underground) is 20 minutes walk away.

Bus Route: Numerous buses on the Lower Richmond Road.



There is plenty of free parking around the centre.

Getting Started is Easy


Free 15-Min Chat

Want to talk things through? Fill in the Contact Us form to request a free 15-min chat.

Book Appointment

Our therapists work from locations in Twickenham, Richmond and Kew. Use the Contact Us form to book an appointment.

1st Session

What to expect from your initial consultation.

Contact Us

To request a call, ask a question or book an appointment, please fill in your details.

We will call you back within 2 working days.

TeenMatters, 11 Ailsa Road, Twickenham, London TW1 1QT